"No, you listen- I'm in charge at this store here. And today, we are not taking returns. Come back tomorrow," Anya was trying to explain as patiently (read: forcefully) as she could.

"In fact- it's a new rule," she goes on to say. "No returns after- after whatever time it is. Right now." This is how retail works, she's pretty sure of it. "But you are still free to purchase goods. In fact, please do." She smiles broadly at everyone.