To Nancy's credit, she at least tries to hide her giggle.

"Oh, no- it's not that bad. I promise- look, you just got on in the wrong direction, no big deal. Here, what you do is get off at-" and she starts to give directions for a few moments before she pauses. "Let me just write it down for you, yeah?"

And like that, she's looking in her purse for something to write on.